Privacy Policy – Australian Campdraft Association
Last updated: June 2024
Australian Campdraft Association Inc. (ABN 33 767 694 241) and its related bodies corporate (as defined by
the provisions of the Associations Incorporation Act 1981 (Qld)) (ACA, we, us and our) respects your privacy
and is committed to protecting it. We comply with the Australian Privacy Principles and the Privacy Act 1988
(Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep secure and disclose
Personal Information or Personal Data.
The Privacy Act defines ‘Personal Information’ to mean any information or an opinion (including information
or an opinion forming part of a database), whether true or not, and whether recorded in a material form or
not, about an individual whose identity is apparent or can be reasonably ascertained, from the information
or an opinion.
If you have any concerns or complaints about the manner in which your Personal Information has been
collected, used or disclosed by us, please contact us via the information set out in Section 10 and will resolve
your concern or answer your question.
We recommend that you keep this information for future reference.
- The kinds of Personal Information collected, used and disclosed by ACA
We will only use or disclose your Personal Information for the primary purposes for which it was
collected or as consented to by you. At or around the time we collect Personal Information from
you, we will endeavour to provide you with a notice which details how we will use and disclose that
specific information. We set out some common collection, use and disclosure instances in the table
below.
Version 2.00 COR021 Privacy Policy 2
PO Box 18189
CLIFFORD GARDENS QLD 4350
P 07 4622 3110
E aca@campdraft.com.au
Australian Campdraft Association Inc.
ABN 33 767 694 241
Purpose Type of Information Uses Disclosures
Membership
and general
enquiries
- Contact information: Such as your
name, Company name, address, billing
address (if different to address), email
address, phone numbers, username
and password. - Registration Information: in addition
to the above, including your gender,
date of birth, member number,
member status, ABN, BSB and account
number, vehicle registration and type. - Recordings from our telephone
systems: such as your voice and
personal information you provide to
us when captured by our telephone
call recording technology.
The types of uses we will make of Personal
Information collected for this type of purpose include: - Identity verification: if required, the verification
of your identity. - Services: the provision of our services to you for
your membership, including: - Using your Personal Information in order for
you to use the products and services offered,
including obtaining and taking out a new
membership, and updating your existing
membership details. - Payment processing, including charging, credit
card authorisation, verification and debt
collection, and payment of prize money. - To provide member and customer service
functions, including handling member and
customer enquiries and complaints. - Your entry into competitions and raffles
facilitated by ACA. - Campdraft One: to provide the Services identified
above, and to assist you in nominating for events
The types of disclosures we
will make of Personal
Information collected for the
type of purposes listed
include, without limitation,
to: - Third parties connected
with the sales process
including ecommerce,
payment gateway
providers and financial
institutions. - Service providers
(including IT service
providers and
consultants) who assist
ACA in providing our
products and services,
including Campdraft One. - Related bodies corporate
of ACA (including related
entities). - Third parties in
connection with the sale
of any part of ACA’s
business or a company
Version 2.00 Privacy Policy 3
Purpose Type of Information Uses Disclosures
and competitions, and the paying out of prize
money. - Marketing: using your Personal Information for
the purposes set out in ‘Marketing Services’
section below. - General administrative and security use:
- To protect ACA’s websites and staff from
security threats, fraud or other criminal
activities. - The use for the administration and
management of ACA. - The maintenance and development of our
products and services, business systems and
infrastructure. - In connection with the sale of any part of ACA’s
business or a company owned by an ACA
entity. - To provide member and customer services to
members and for quality assurance purposes. - For security and safety purposes, including
managing incidents and investigations, and
where necessary for the handling of
complaints and Code of Conduct proceedings. - For call recordings, quality assurance and
training purposes.
owned by an ACA’s
entity. - As required or authorised
by law.
Version 2.00 Privacy Policy 4
Purpose Type of Information Uses Disclosures
Marketing
Services - Contact information: Such as your
name, email address, current postal
and residential addresses, phone
numbers, country of residence (and, if
applicable, age). - Website enquiries: Such as your
name, email address, phone number
and any information you provide to us
as part of your message. - Online blogs/Forums: Information
such as: - User account information such as
username and password and other
contact information. - Any other information provided to
ACA or posted on the Community
Forum and Blogs. - Social media activity: Including ‘likes’,
comments posted, any of your
oppositions or feedback, photos
posted or uploaded and other
information pertaining to your social
media activities which concern, or
relate, to ACA. - General marketing and consumer analytics: using
your Personal Information: - To aggregate with other information and to
then use it for marketing and consumer
analytics. - To offer you updates on products, events or
information that may be of interest to you. - For Marketing and promotional activities by us
(including by direct email and SMS) such as our
email alerts, product awareness information
and newsletters. - For the Uses detailed above in ‘Membership
and general enquiries’. - In limited circumstances where you have
granted permission and opted in, for our
sponsors to provide offers and discounts on
sponsor products to our Members. - Online accounts or social media: If you create an
account with ACA or participate in our social
media platforms (such as Facebook, Twitter and
LinkedIn) and you provide us your Personal
Information, we will use it for: - Adding account holders to the marketing
database. - Member and customer service related contact.
- Responding to social media messages.
- Fulfilling social media platform rules.
We may disclose your
Personal Information
to: - For ACA Members have
opted in, to third party
sponsors for the provision
of offers and discounts on
sponsor products. - Third parties connected
with the marketing
process who assist us in
providing our products
and services to you. - The parties listed in the
Disclosure column for
‘Membership and general
enquiries’.
Version 2.00 Privacy Policy 5
Purpose Type of Information Uses Disclosures
Human
resources - Contact information: Such name, email address, current postal and
residential address, phone numbers,
country of residence, next of kin
contact details. - Employee record information
- Identifying information: Such as your
photo, passport and residency details,
date of birth. - CV, resume or application related
information: Such as the details
provided in your resume or CV, your
eligibility to work in Australia, your
education, previous employment
details, professional memberships or
trade qualifications. - Tax, superannuation and payroll
information: Such as your Tax File
Number and ATO Declaration,
Superannuation details and financial
institution details. - Background check information:
Information obtained from you or
third parties to perform background
checks for applicants to executive and
senior staff roles. - Medical or health information which
you voluntarily provide to us as part of
pre-employment medicals, random - Background checks: Utilising the information
collected for the purpose of assessing candidate
suitability for role, generally in executive and
senior staff positions, including by obtaining: - Verification of your identity and age.
- Criminal history background checks including
publicly available information including
Facebook, Twitter, Instagram, YouTube. - Confirmation of eligibility to work in Australia.
- Confirmation of education and qualifications.
- Confirmation of previous employment.
- Consideration regarding medical leave.
- Administration and performance monitoring use:
Utilising the information collected for the purpose
of: - Dealings related to the employer/employee
relationship or the contractor/principal
relationship (as the case may be). - Use of such information whether or not the
employment or contractor relationship is
prospective, current or past. - Use of such information to monitor systems,
performance and time usage and internet
usage. - The use of your Personal Information collected
in the administration and management of ACA. - In connection with the sale of any part of ACA’s
business or a company owned by a ACA entity.
We may disclose your
Personal Information to: - Relevant superannuation
company. - Government agencies,
including but not limited
to The Australian
Taxation Office,
Centrelink and Child
Support Agency. - Relevant Worker’s
Compensation
organisation (eg
WorkCover etc). - Third party referees
provided by you in
connection with an
application made to ACA. - Service providers
(including IT service
providers and payroll
providers), if any. - Recruitment agents used
in connection with your
application with us. - Third parties in
connection with the sale
of any part of ACA’s
Version 2.00 Privacy Policy 6
Purpose Type of Information Uses Disclosures
drug and alcohol testing or such other
information which may be related to
an incident which has occurred during
the course of your employment. - Performance related information:
Pre-employment testing and other
information collected by ACA’s
systems in the course of the employee
or contractor’s engagement with ACA. - Information collected from referees
- Security information: Such as CCTV
footage and photographs taken on our
premises.
business or a company
owned by a ACA’s entity. - Third party parties in
connection with
obtaining any background
checks, pre-employment
screening. - Financial institutions for
payroll purposes. - As required or authorised
by law.
Version 2.00 Privacy Policy 7
Consent, modifications and updates
a. Interaction of this Policy with contracts
This Privacy Policy is a compliance document prescribed by law rather than a legal contract
between two or more persons. However, certain contracts may incorporate all, or part, of this
Privacy Policy into the terms of that contract. In such instances, ACA may incorporate the terms
of this policy such that:
i. certain sections or paragraphs in this policy are incorporated into that contract, but in
such a way that they do not give rise to contractual obligations onto ACA, but do create
contractual obligations on the other party to the contract; and
ii. the consents provided in this policy become contractual terms provided by the other
party to the contract.
b. Acknowledgement
Version 2.00 Privacy Policy 13
By using our website, purchasing a product or service from ACA, where you have been provided
with a copy of our Privacy Policy or had a copy of our Privacy Policy reasonably available to you,
you are acknowledging and agreeing:
i. to provide the consents given by you in this Privacy Policy; and
ii. that you have been informed of all of the matters in this Privacy Policy.
c. Modifications and updates
We reserve the right to modify our Privacy Policy as our business needs require. We will take
reasonable steps to notify you of such changes (whether by direct communication or by posting
a notice on our website). If you do not agree to our continued use of your personal information
due to the changes in our Privacy Policy, please cease providing us with your Personal
Information and contact us via the details set out at the top of this document.
How ACA collects and holds Personal Information
a. Collection generally
As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will
collect your Personal Information directly from you. When you engage in certain activities, such
as filling out a survey or sending us feedback, we may ask you to provide certain information. It
is completely optional for you to engage in these activities.
Depending upon the reason for requiring the information, some of the information we ask you
to provide may be identified as mandatory or voluntary. If you do not provide the mandatory
information or any other information we require in order for us to provide our products or
services to you, we may be unable to provide our products or services to you in an effective
manner, or at all.
b. Other collection types
We may also collect Personal Information about you from other sources and third parties. Some
examples of these alternative collection events are:
i. when we collect Personal Information about you from third parties; or
ii. when we collect Personal Information about you from publicly available sources
including but not limited to, court judgments, directorship and bankruptcy searches,
Australia Post, White Pages directory, and social media platforms (such as Facebook,
Twitter, Google, Instagram etc).
c. Notification of collection
If we collect details about you from someone else, we will, whenever reasonably possible, make
you aware that we have done this and why, unless special circumstances apply, including as
described in this clause 2.3(a) to 2.3(c) below. Generally speaking, we will not tell you when we
collect Personal Information about you in the following circumstances:
i. where information is collected from any personal referee you have listed on any
application form (including any employment application) with ACA;
ii. where information is collected from publicly available sources including but not limited
to court judgments, directorship and bankruptcy searches, social media platforms (such
as Facebook, Twitter, Google, Instagram etc); or
iii. as otherwise required or authorised by law.
d. Unsolicited Personal Information
In the event we collect Personal Information from you, or a third party, in circumstances where
we have not requested or solicited that information (known as unsolicited information), and it
is determined by ACA (in its absolute discretion) that the Personal Information is not required,
we will destroy the information or ensure that the information is de-identified.
In the event that the unsolicited Personal Information collected is in relation to potential future
employment with ACA, such as your CV, resume or candidacy related information, and it is
determined by ACA (in its absolute discretion) that it may consider you for potential future
employment, ACA may keep the Personal Information on its human resource records.
Version 2.00 Privacy Policy 8
e. How we hold your Personal Information
Once we collect your Personal Information, we will either hold it securely and store it on
infrastructure owned or controlled by us or with a third party service provider who have taken
reasonable steps to ensure they comply with the Privacy Act. We provide some more general
information on our security measures in Section 8 (Data security and quality).
f. Cookies and IP addresses
If you use our website, we may utilise ‘cookies’ which enable us to monitor traffic patterns,
trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does
not identify you personally but may identify your internet service provider or computer.
We may gather your IP address as part of our business activities and to assist with any
operational difficulties or support issues with our services. This information does not identify
you personally.
However, in some cases, cookies may enable us to aggregate certain information with other
Personal Information we collect and hold about you. ACA extends the same privacy protection
to your Personal Information, whether gathered via cookies or from other sources, as detailed
in this Privacy Policy.
You can set your browser to notify you when you receive a cookie and this will provide you with
an opportunity to either accept or reject it in each instance. However, if you disable cookies,
you may not be able to access certain areas of our websites or take advantage of the improved
web site experience that cookies offer.
Uses and discloses of Personal Information
a. Use and disclose details
We provide a detailed list at Section 1 of some common uses and disclosures we make regarding
the Personal Information we collect.
b. Other uses and disclosures
We may also use or disclose your Personal Information and in doing so we are not required to
seek your additional consent:
i. when it is disclosed or used for a purpose related to the primary purposes of collection
detailed above and you would reasonably expect your Personal Information to be used
or disclosed for such a purpose;
ii. if we reasonably believe that the use or disclosure is necessary to lessen or prevent a
serious or imminent threat to an individual’s life, health or safety or to lessen or prevent
a threat to public health or safety;
iii. if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
iv. if it is required or authorised by law.
c. Use and disclosure procedures
In the event we propose to use or disclose such Personal Information other than for reasons set
out in the above table at Section 1 or as otherwise outlined in this Privacy Policy, we will first
notify you or seek your consent prior to such disclosure or use.
Your Personal Information is disclosed to these organisations or parties only in relation to the
products or services we provide to you or for a purpose permitted by this Privacy Policy.
Version 2.00 Privacy Policy 9
We take such steps as are reasonable to ensure that these organisations or parties are aware of
the provisions of this Privacy Policy in relation to your Personal Information.
d. Communications opt-out
If you have received communications from us and you no longer wish to receive those sorts of
communications, you should contact us via the details set out at the top of this document and
we will ensure the relevant communication ceases. Any other use or disclosure we make of your
Personal Information will only be as required or authorised by law or as permitted by this Privacy
Policy or otherwise with your consent.
Sensitive information
a. Sensitive information generally
Sensitive information is a subset of Personal Information. It means information or opinion about
an individual’s racial or ethnic origin, political opinions, membership of a political organisation,
religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade
association, membership of a trade union, sexual orientation or practices, criminal record,
health information about an individual, genetic information, biometric information that is to be
used for the purpose of automated biometric verification or biometric identification or
biometric templates.
b. Collection and use of sensitive information
In general, we attempt to limit the collection of sensitive information we may collect from you,
but depending on the uses you make of our services this may not always be possible and we
may collect sensitive information from you in order to carry out the services provided to you.
However, we do not collect sensitive information from you without your consent.
The type of sensitive information we may collect about you is dependent on the services
provided to you by ACA will be limited to the purpose(s) for which it is collected. We set out
some types of sensitive information we may collect about you in the ‘Human resources’ section
of the table at Section 1 above.
We do not use sensitive information to send you Direct Marketing Communications (as set out
in Section 5 below) without your express consent.
c. Consent
We may collect other types of sensitive information where you have consented and agree to
the collection of such information. Generally speaking, we will obtain this type of consent from
you at (or around) the point in time in which we collect the information.
Direct Marketing
a. Express informed consent
You give your express and informed consent to us using your Personal Information set out in:
i. the ‘Membership and General Enquiries’ section of the table at Section 1 of this
document above; and
ii. the ‘Marketing Services’ section of the table at Section 1 of this document above;
to provide you with information and to tell you about our products, services or events or any
other direct marketing activity (including third party products, services, and events) which we
Version 2.00 Privacy Policy 10
consider may be of interest to you, whether by post, email, SMS, messaging applications and
telephone (Direct Marketing Communications).
b. Inferred consent and reasonable expectations of direct marketing
Without limitation to paragraph 5.a, if you have provided inferred or implied consent (eg not
opting out where an opt-out opportunity has been provided to you) or if it is within your
reasonable expectation that we send you Direct Marketing Communications given the
transaction or communication you have had with us, then we may also use your Personal
Information the purpose of sending you Direct Marketing Communications which we consider
may be of interest to you.
c. Opt-out
If at any time you do not wish to receive any further Direct Marketing Communications from us
or others under this Section 6, you may ask us not to send you any further information about
products and services and not to disclose your information to other organisations for that
purpose. You may do this at any time by using the ‘unsubscribe’ facility included in the Direct
Marketing Communication or by contacting us via the details set out at the top of this document.
Anonymity and pseudo-anonymity
Due to the nature of the goods and services we provided, it is only practicable or reasonable for
ACA to transact and correspond with you on a named basis. Your Personal Information may be
required in order to provide you with our goods and services, or to resolve any issue you may
have.
Cross Border Disclosure
a. Cross border disclosures
Any Personal Information collected and held by ACA may be disclosed to, and held at, a
destination outside Australia, including but not limited to Canada, the United States of America,
the European Union and Japan, where we utilise third party service providers to assist ACA with
providing our goods and services to you. Personal Information may also be processed by staff
or by other third parties operating outside Australia who work for us or for one of our suppliers,
agents, partners or related companies.
As we use service providers and platforms which can be accessed from various countries via an
Internet connection, it is not always practicable to know where your information may be held.
If your information is stored in this way, disclosures may occur in countries other than those
listed above.
In addition we may utilise overseas IT services (including software, platforms and infrastructure),
such as data storage facilities or other IT infrastructure. In such cases, we may own or control
such overseas infrastructure or we may have entered into contractual arrangements with third
party service providers to assist ACA with providing our products and services to you.
b. Provision of informed consent
By submitting your Personal Information to ACA, you expressly agree and consent to the
disclosure, transfer, storage or processing of your Personal Information outside of Australia. In
providing this consent, you understand and acknowledge that countries outside Australia do not
always have the same privacy protection obligations as Australia in relation to Personal
Information. However, we will take steps to ensure that your information is used by third parties
securely and in accordance with the terms of this Privacy Policy.
Version 2.00 Privacy Policy 11
The Privacy Act requires us to take such steps as are reasonable in the circumstances to ensure
that any recipients of your Personal Information outside of Australia do not breach the privacy
principles contained within the Privacy Act. By providing your consent, under the Privacy Act,
we are not required to take such steps as may be reasonable in the circumstances. However,
despite this, we acknowledge the importance of protecting Personal Information and have taken
reasonable steps to ensure that your information is used by third parties securely and in
accordance with the terms of this Privacy Policy.
c. If you do not consent
If you do not agree to the disclosure of your Personal Information outside Australia by ACA, you
should (after being informed of the cross border disclosure) tell ACA that you do not consent.
To do this, either elect not to submit the Personal Information to ACA after being reasonably
informed in a collection notification or please contact us via the details set out at the top of this
document.
Data security and quality
a. ACA’s security generally
We have taken steps to help secure and protect your Personal Information from unauthorised
access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot
guarantee the security of all transmissions or Personal Information, especially where human
error is involved or malicious activity by a third party.
Notwithstanding the above, we will take reasonable steps to:
i. make sure that the Personal Information we collect, use or disclose is accurate,
complete and up to date;
ii. protect your Personal Information from misuse, loss, unauthorised access, modification
or disclosure both physically and through computer security methods; and
iii. destroy or permanently de-identify Personal Information if it is no longer needed for its
purpose of collection. In general, we delete call recordings 12 months after they are
made, except in circumstances relevant to Code of Conduct proceedings, in which case
they are stored until the proceedings are resolved.
b. Accuracy
The accuracy of Personal Information depends largely on the information you provide to us, so
we recommend that you:
i. let us know if there are any errors in your Personal Information; and
ii. keep us up-to-date with changes to your Personal Information (such as your name or
address).
We provide information about how you can access and correct your information in Section 9.
Access to and correction of your Personal Information
You are entitled to have access to any Personal Information relating to you which we hold, except in
some exceptional circumstances provided by law (including the Privacy Act). You are also entitled to
edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant
or misleading.
Version 2.00 Privacy Policy 12
If you would like access to or correct any records of Personal Information we have about you, you
are able to access and update that information (subject to the above) by contacting us via the details
set out at the top of this document.
Resolving Privacy Complaints
a. Complaints generally
We have put in place an effective mechanism and procedure to resolve privacy complaints. We
will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any
decision (if any decision is required to be made) is made expeditiously and in a manner that does
not compromise the integrity or quality of any such decision.
b. Contacting ACA regarding complaints
If you have any concerns or complaints about the manner in which we have collected, used or
disclosed and stored your Personal Information, please contact our privacy officer:
Telephone:(07) 4622 3110
Email: aca@campdraft.com.au
Address: PO Box 18189, Clifford Gardens, Qld 4350
c. Steps we take to resolve a complaint
In order to resolve a complaint, we:
i. will liaise with you to identify and define the nature and cause of the complaint;
ii. may request that you provide the details of the complaint in writing;
iii. will keep you informed of the likely time within which we will respond to your
complaint; and
iv. will inform you of the legislative basis (if any) of our decision in resolving such
complaint.
d. Register of complaints
We will keep a record of the complaint and any action taken in a Register of Complaints.
COLLECTION NOTIFICATION STATEMENT
Australian Campdraft Association Inc. (ABN 33 767 694 241) (ACA, we, us and our) is committed to protecting
the privacy of individuals and their personal information and complies with the Privacy Act 1988 (Cth) (Privacy
Act). Please read this carefully as it will have important consequences for you in relation to the collection,
use and disclosure of your personal information you provide to ACA.
You understand that:
- ACA is the party who is collecting your personal information and can be contacted at
aca@campdraft.com.au or alternatively you can write to us at PO Box 18189, Clifford Gardens, Qld - Please address your enquiry to our privacy officer.
- ACA will collect your personal information directly from you. In certain circumstances, ACA may be
required to collect your personal information from third parties, depending on the nature of your
enquiry. - The purpose of ACA collecting your personal information is:
a. Process any enquiry you may have and provide you with information in relation to your enquiry,
including without limitation, contacting you regarding any enquiries submitted via the ‘Contact
Us’ page of the ACA website;
b. To provide customer service functions, including handling customer enquiries and complaints,
training and quality assurance, and for the purpose of handling complaints and Code of Conduct
proceedings;
c. To provide you with our products and services to you, including ACA Membership; and
d. To offer you updates, or other content or products and services that may be of interest to you
and to provide you with direct marketing communications from us or our related entities and
associates (using email and SMS),
and you acknowledge and agree to your personal information being collected and used for, and in
connection with, these purposes and any other purpose described in our Privacy Policy. - If we do not collect this personal information in connection with the purposes in paragraph 3, then:
a. ACA will be unable to provide you with customer services, membership, process your enquiry
or complaint, or supply you with information; and
b. We will be unable to send you direct marketing communications (unless you have consented to
such communications through your other dealings with ACA). - Your personal information may be disclosed to the following classes of people and organisations in
connection with the purposes in paragraph 3:
a. ACA, its personnel and related entities;
b. Where you opt-in, to our sponsors to provide you with offers and discounts;
c. Third party service providers including without limitation marketing service providers, IT service
providers, contractors and sales consultants and other parties who assist us in providing our
products and services to you;
d. Third parties connected with the membership, sales and after sales process including,
ecommerce services and financial institutions; and
e. Any other organisation as expressly covered in our Privacy Policy.
Version 1.00 COR025 Collection Notification Statement 2 - It is possible that some of the information collected via any sales enquiry may be disclosed to ACA’s
related body corporate or service providers outside of Australia. You consent to your information
being disclosed to a destination outside Australia for this purpose, including but not limited to
Canada, the United States of America, the European Union and Japan, and you understand and
acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures of your personal
information. - ACA’s Privacy Policy sets out the process as to how you can access and correct any of your personal
information collected under this form as well as to how you can make a complaint if ACA has
breached the Privacy Act in the handling of your personal information. ACA’s Privacy Policy is
available at www.campdraft.com.au/campdraft.com.au/privacy-policy/ or can be otherwise
provided by requesting a copy from ACA.
By continuing with your sales enquiry you indicate that you have read this collection notification and
acknowledge that your personal information will be collected, used and disclosed in accordance with this
collection notice and as otherwise detailed in ACA’s Privacy Policy and, to the extent it is necessary, that you
give your voluntary express consent to ACA collecting, using, storing, disclosing and disposing of your
personal information in this manner.